At Soapylicious, customer satisfaction is our top priority. We take great pride in handcrafting every soap, bath bomb, candle, and body care product with love and care. However, we understand that sometimes things don't go as expected. Here’s everything you need to know about returns and refunds:

💌 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:

Please contact us within 48 hours of delivery at sales@soapy-licious.com

Share a clear photo of the item and the packaging

We will offer a replacement or full refund, as per your preference

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🔁 Returns & Exchanges
Due to the personal and hygienic nature of our products, we do not accept returns on:

Used or opened items

Custom or personalized orders

However, if you are unsatisfied with your purchase for any reason, please reach out — we are happy to work with you to find a resolution.

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📦 Order Cancellations
You may cancel your order within 2 hours of placing it by emailing sales@soapy-licious.com

After this window, your order may already be in production and cannot be canceled

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❗ Non-Returnable Items
We do not accept returns or exchanges on the following:

Soaps, body butters, or bath bombs once opened

Sale or promotional items

Gift cards

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💸 Refund Timeline
Approved refunds will be processed within 5–7 business days

Refunds will be issued to your original payment method (bank/card/wallet)

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📞 Contact Us
If you have questions, please contact us at:
📧 sales@soapy-licious.com
📱 +971563750395
🕒 Business Hours: [10 AM – 6 PM, Monday to Friday]